Claim Options:

Customers can claim products through 2 Options:

Option 1:

Claim the product in person by bringing the product and the tax invoice to any Copperwired store:

Option 2:

Claim by mail

The steps to claim through this channel are as follows:

  1. Fill out the product claim form: Click
  2. CPW Staff will reply with a claim application.
  3. The customer sends the product with the document via EMS and notifies the parcel number.

    Copper Wired Public Company Limited
    Claim Department
    159/6 Sathorn Thani Tower Building, 2nd Floor, Room 201-202
    Sukhumvit 21 (Asok) Road, Klong Toei Nuea Subdistrict, Watthana District
    Bangkok 10110

  4. CPW Staff will send a New or fixed the product return to customer.

Return Policy:

Conditions for Returning Products


The company may charge additional fees under the following conditions:

Return Procedure:

  1. Contact customer service via the following channels:
  2. Provide order information, product information, and reason for return.
  3. Wait for approval from customer service.
  4. Return the product to the company.

Refund Period:

The company will process the refund within 15 business days.


For Apple Products:

Customers can return Apple products through the following channels:

For Other Brands:

Customers can contact for return products through the following channels:

Documents Required for Return: