Claim Options:

Customers can claim products through 2 Options:

Option 1:

Claim the product in person by bringing the product and the tax invoice to any Copperwired store:

• Apple products can be claimed at the following 4 Authorized Apple Service Providers in the Copperwired Group:
  • iServe Central Rama 3 branch
  • iServe Central Ubon Ratchathani branch
  • iServe Mahachai branch
  • iStudio Central Embassy
  • iStudio Siam Paragon 2nd Floor
  • iStudio Central Chantaburi
• Other Brand You can claim at any iStudio by copperwired, iBeat by copperwired, or Ai_ branch. See store details:

Option 2:

Claim by mail

The steps to claim through this channel are as follows:

1. Fill out the product claim form: Click
2. CPW Staff will reply with a claim application.
3. The customer sends the product with the document via EMS and notifies the parcel number.
   
   Copperwired Public Company Limited
   Claim Department
   Vnet ESG Park, 3rd and 4th Floor
   188 Moo 5, Soi Chaeng Watthana-Pak Kret 39
   Ban Mai, Pak Kret
   Nonthaburi 11120
   
   
4. CPW Staff will send a New or fixed the product return to customer.

Return Policy:

Conditions for Returning Products

• Products that can be returned:
  • Unopened packaging, product in perfect condition, complete accessories, packaging in perfect condition, with Copperwired company barcode.
  • Products with manufacturing defects that do not meet the specifications listed on the website.
  • Products that do not match the order placed via online store.
  • Deteriorated products.
  • Change of mind (Only for Online Store).
• Products that cannot be returned:
  • Products that have been unboxed and used.
  • Products that have been received for more than 7 days.
  • Products that are damaged from use.
  • Products that do not have complete accessories.
  • Products that do not have a receipt or tax invoice.
  • Products that have been modified or repaired.
  • Software, books, CDs, DVDs, top-up cards.
  • Large electrical appliances.
  • Clearance Sale products.

Note:

The company may charge additional fees under the following conditions:

• For online ordering, you can cancel the order within 18.00 in the day, 3% cancellation fee will be charged in case over the time.
• For online ordering, If you have already received the product but have not opened the packaging, you may be able to return it at the company's discretion, 15% return fee will be charged.
• In case the product is incomplete from activation or the Package has been opened, The company will charge 20 - 95% of the product’s value as a processing fee. The company is able to unacceptable to return if the product is not in usable condition
• Apple products cannot be returned for change of mind after receiving the product in any case.

Return Procedure:

1. Contact customer service via the following channels:
   • Email: cs@copperwired.co.th
   • Phone: 02-589-2555
   • Line: @iStudio.store
2. Provide order information, product information, and reason for return.
3. Wait for approval from customer service.
4. Return the product to the company.

Refund Period:

The company will process the refund within 15 business days.

Notes:

• The company reserves the right to refuse to accept returns that do not meet the conditions.
• Returned products must be in perfect condition, with complete accessories, and packaging in perfect condition, with Copperwired company barcode.
• The company will not be responsible for the return shipping costs.
• The company will refund the money through the payment channel used by the customer to purchase the product.

For Apple Products:

Customers can return Apple products through the following channels:

• All iServe branches.
• All iStudio by copperwired branches.
• Contact Apple Customer Service: 1800-01-9900

For Other Brands:

Customers can contact for return products through the following channels:

• Email: cs@copperwired.co.th
• Phone: 02-589-2555
• Line: @iStudio.store

Documents Required for Return:

• Receipt or tax invoice.
• Copy of ID card.
• Bank account for money transfer.
• We will refund only to the person whose name appears on the receipt.