Claim Options:

Customers can claim products through 2 Options:

Option 1:

Claim the product in person by bringing the product and the tax invoice to any Copperwired store:

• Apple products can be claimed at the following 4 Authorized Apple Service Providers in the Copperwired Group:
• iServe Central Rama 3 branch
• iServe Central Ubon Ratchathani branch
• iServe Mahachai branch
• iStudio Central Embassy
• iStudio Siam Paragon 2nd Floor
• iStudio Central Chantaburi
• Other Brand You can claim at any iStudio by copperwired, iBeat by copperwired, or Ai_ branch. See store details:

Option 2:

Claim by mail

The steps to claim through this channel are as follows:

1. Fill out the product claim form: Click
2. CPW Staff will reply with a claim application.
3. The customer sends the product with the document via EMS and notifies the parcel number.
   
   Copper Wired Public Company Limited
   Claim Department
   159/6 Sathorn Thani Tower Building, 2nd Floor, Room 201-202
   Sukhumvit 21 (Asok) Road, Klong Toei Nuea Subdistrict, Watthana District
   Bangkok 10110
   
   
4. CPW Staff will send a New or fixed the product return to customer.

Return Policy:

Conditions for Returning Products

• Products that can be returned:
  • Unopened packaging, product in perfect condition, complete accessories, packaging in perfect condition, with Copperwired company barcode.
  • Products with manufacturing defects that do not meet the specifications listed on the website.
  • Products that do not match the order placed via online store.
  • Deteriorated products.
  • Change of mind (Only for Online Store).
• Products that cannot be returned:
  • Products that have been unboxed and used.
  • Products that have been received for more than 7 days.
  • Products that are damaged from use.
  • Products that do not have complete accessories.
  • Products that do not have a receipt or tax invoice.
  • Products that have been modified or repaired.
  • Software, books, CDs, DVDs, top-up cards.
  • Large electrical appliances.
  • Clearance Sale products.

Note:

The company may charge additional fees under the following conditions:

• For online ordering, you can cancel the order within 18.00 in the day, 3% cancellation fee will be charged in case over the time.
• For online ordering, If you have already received the product but have not opened the packaging, you may be able to return it at the company's discretion, 15% return fee will be charged.
• In case the product is incomplete from activation or the Package has been opened, The company will charge 20 - 95% of the product’s value as a processing fee. The company is able to unacceptable to return if the product is not in usable condition
• Apple products cannot be returned for change of mind after receiving the product in any case.

Return Procedure:

1. Contact customer service via the following channels:
   • Email: cs@copperwired.co.th
   • Phone: 02-665-2950
   • Line: @iStudio.store
2. Provide order information, product information, and reason for return.
3. Wait for approval from customer service.
4. Return the product to the company.

Refund Period:

The company will process the refund within 15 business days.

Notes:

• The company reserves the right to refuse to accept returns that do not meet the conditions.
• Returned products must be in perfect condition, with complete accessories, and packaging in perfect condition, with Copperwired company barcode.
• The company will not be responsible for the return shipping costs.
• The company will refund the money through the payment channel used by the customer to purchase the product.

For Apple Products:

Customers can return Apple products through the following channels:

• All iServe branches.
• All iStudio by copperwired branches.
• Contact Apple Customer Service: 1800-01-9900

For Other Brands:

Customers can contact for return products through the following channels:

• Email: cs@copperwired.co.th
• Phone: 02-665-2950
• Line: @iStudio.store

Documents Required for Return:

• Receipt or tax invoice.
• Copy of ID card.
• Bank account for money transfer.
• We will refund only to the person whose name appears on the receipt.