Return Policy
Return Policy
Return Policy
Refund conditions
Reasons | Package has not been opened | Product is in perfect condition | All accessories intact | Package is in perfect condition | Have Copperwired barcode |
---|---|---|---|---|---|
Manufacturing defects | |||||
Product’s specification is not as listed on the website | |||||
Product is not the same as ordered | |||||
Product deteriorated | |||||
Change of mind |
Reasons (1) :
- Manufacturing defects
- Product’s specification is not as listed on the website
- Product deteriorated
Refund conditions :
- Product is in perfect condition
- All accessories intact
- Package is in perfect condition
- Have Copperwired barcode
Reasons (2) :
- Product is not the same as ordered
- Change of mind
Refund conditions :
- Package has not been opened
- Product is in perfect condition
- All accessories intact
- Package is in perfect condition
- Have Copperwired barcode
Remarks
- In case of change of mind, Only for online shopping that customer can cancel the order when the status is indicated as “processing”. The company will charge 3% of the product’s value as processing fee.
- In case of change of mind, customer can return the product if the package has not yet been opened. The company will charge 15% of the product’s value as processing fee.
- In case the product is incomplete from activation or the Package has been opened, The company will charge 20 - 95% of the product’s value as a processing fee. The company is able to unacceptable to return if the product is not in usable condition
- In case of no packaging the refund is unacceptable.
Refund process
-
For purchases from our Store, please contact the store directly or reach out to our customer service team at cs@copperwired.co.th
For online purchases, kindly send an email to ecommerce@copperwired.co.th- Indicating the reason for returning the product.
- Include the photos of the package and the products. (These photos will determine the condition of the product and will serve as the evidence in case there is a problem in the process.)
- Include the receipt or the order number.
- After receiving contact by our staff, please send the product with the receipt to:
Copperwired Public Company Limited 159/6 Serm-Mit Tower, Unit 201-202, 2nd Floor, Sukhumvit 21 (Asoke), North Klongtoey, Wattana, Bangkok 10110.
Document Required for Refund
- Receipt
- Copy Book bank for refund the money of return goods
- Copy ID card or Passport that must be same with billing name
The Refund form >> Click